New Technologies continue to be created and with them come the opportunities to work smarter and more efficiently, to communicate quicker and more reliably, and most importantly to either save money or to be able to create new and improved revenue streams. UCaaS has improved the way in which people communicate and allows customers to communicate through their existing internet connection at little if any additional cost.
The advantages of UCaaS do not stop at the consumer; at the business end of the service, it is possible to supply UCaaS and increase revenue streams without having to develop, service, or purchase the associated hardware. By becoming a UCaaS reseller, a business can attract customers to its brand while having the support and hardware already in place. When choosing a company to partner with, it is, however, crucial to ensure that they have the best information, structures, and hardware to make it a success.
Provisioning of Devices
A UCaaS reseller needs access to a wide range of device manufacturers in order to accommodate the device needs of any customer. White Label Communications provides our partners with auto-provisioning templates for all the top brands of SIP devices such as: Poly, Yealink, Grandstream and other brands such as Cisco, Snom, and Mitel. These templates make setting up a customer’s service quick and easy and they’re all available right in our portal. If a reseller ever ran into a situation where we didn’t have an auto-provisioning template, the reseller can manually register the device to our network.
Quoting, Invoicing, and Reporting
White Label Communications offers a range of crucial, complementary services for all things back office. Resellers have access to a quoting tool with full tax reporting which makes prospecting and selling much easier and efficient for the reseller. Once a customer is quoted, the reseller can create an order for that customer, and that order will generate an invoice that can be automatically sent to the customer on a specified billing date. Resellers will have access to in-depth and detailed reports on all things finance and tax related in their portal amongst many other reports.
Features and Functionality
When choosing a company to work with, the UCaaS reseller should be looking for the best possible service for their money. The vendor they choose needs to offer an amazing range of features that allow the reseller to customize their service and meet the needs of their customers. White Label Communications provides everything a VoIP reseller needs to enhance and grow their business:
- Phone Number Management – Resellers can order, port, and provision phone numbers right through the portal. The Phone Number Manager allows resellers to create Caller ID and configure routing for all phone numbers.
- Device User Configuration – Individual device users can be configured and managed by the reseller. The reseller can assign devices, features, and determine call routing on a user-by-user basis.
- Call Management – Allows calls to be held, transferred, or forwarded; the hardware and knowledge are provided by White Label Communication so that the reseller can concentrate on the customer rather than extensive setup and monitoring.
- Call Center – Create and customize call queues to provide contact center services for any situation.
- Fax to Email – Resellers can quickly and easily create fax to email services for their customers.
- Call Conferencing – Including password-protected systems to maintain security and peace of mind for the end user.
- Auto Attendants – This includes a web-based user interface that assists the user in keeping track of records, bills, voicemails, and on-hold music. It allows the UCaaS reseller to select options from their keypad, or route calls to extensions and conferences.
Hosted PBX and SIP Trunking Services
White Label Communications provides choice and a service that meets the need of each reseller and their range of end users. Hosted PBX is an excellent solution as it has a superb set of startup features and is regularly updated with new features that allow the reseller to set themselves apart from the competition. SIP Trunking provides the reseller and their customers with increased reliability and hardware, to be able to keep running during unexpected service interruptions. It enables users to exceed their usual number of call paths at busy periods so that end users never receive a busy signal. The system also provides mobile connectivity allowing employees to work remotely using company numbers and lines.
Providing Ongoing Support
The watchword of White Label Communications is support. The hardware, engineering, and expertise they provide support the UCaaS reseller and in turn assist them in supporting their end users. The system is streamlined, up-to-date, technically sound, and efficient; allowing resellers to improve revenues as well as customer satisfaction and retention.