Features

Business in a Box

White Label’s Customer Management Portal, or Business in a Box, is a “Single Pane Of Glass” experience to manage the entire customer journey, from initial quote to operational management. No “swivel chair” integrations, never a need to enter the same information into two different systems or artificial data silos.

24/7/365 US-Based Support

We realize that our service is only as good as the support we are able to provide our Partners.

That support begins with hands on training to integrate our service into your business and extends through ongoing support to ensure that you can provision and mange the service to your customer.

Every member of our support staff is Level 2 or above; when you reach out to us you are getting a person who can help you immediately, not going into an endless call queue hoping for the right person.

APIs & Webhooks

The best way to differentiate your company from the rest of the pack is to understand your client’s pain points and offer solutions to meet their exact needs. White Label’s suite of developer tools enables you to do exactly that.

With RESTful API’s as part of our Communications Platform as a Service (CPaaS) capabilities, you can build your own applications, integrate with other software platforms, and create a customized communications experience based on the specific needs of your customers.

At White Label Communications, our mission is to empower you, the developer, to extend our platform’s power to provide custom solutions for your customers. Whether you are extending our functionality or building new integrations and solutions from scratch, our open, flexible RESTful APIs and webhooks are the tools you need.

White Label University

As a White Label Communications Partner you will be given access to invaluable educational tools on our White Label University. The University is an online educational resource center categorized by work roles designed to train each unique individual in your company and fast track your path to success. Each work role consists of course curriculum intended to aide your company in your custom private label web portal we build for your organization.

Service Provider work role training includes the following key topics:

• Portal Administration
• Sales Rep Training
• Sales Manager Training
• Accounting and Billing
• Provisioning and Porting
• VoIP Installation, Hosted PBX & SIP Trunking

Unified Communications Client

White Label’s Unified Communications (UC) client is available across multiple platforms, built by White Label from the ground up with Unified Communications in mind.

Connecting employees and departments together with the ability to provide chat, video, visual voice mail, operator console, SMS/MMS, web phone, presence, contacts & much more.

Mobile Application

IOS & Android compatible, White Label’s Mobile Application makes the office phone available on any mobile device.  Users receive inbound calls by extension number and/or business phone number as if they are at their desk.  Outbound caller ID from the mobile device shows the company telephone number.

Browse company contacts, see real-time user presence, and initiate calls with a single click.  Listen to company voicemail messages and configure “Find Me – Follow Me” settings including adjusting your time-of-day schedule.

Device as a Service (DaaS)

DaaS allows White Label Partners to free up capital they would otherwise use to purchase equipment and include SIP handsets as a part of their UCaaS offering.  Handsets can also be pre-provisioned, further streamlining the implementation process.

Additional DaaS Benefits:

• Win more deals by including SIP handsets and devices as part of your service/bundles.
• No requirement to “tie up” your capital.
• No need to sign lease agreement(s).
• No need to send separate invoices to your customers; one for services, the second for equipment.
• Create a “phone refresh” policy for your customers.

Contact Center

White Label Communications’ Contact Center capability is seamlessly integrated into our UCaaS platform. This intuitive capability offers Contact Center Agents real-time call distribution and insights via Contact Center reports into customer interactions, enabling prompt and informed responses.

Robust analytics empower supervisors to monitor performance metrics, ensuring optimal agent efficiency. With its scalable design, the Contact Center caters to the evolving needs of businesses, making it a versatile solution for contact centers striving to enhance their customer service capabilities.

White Label Communications’ dedication to innovation is evident in this feature, promising to make customer interactions smoother and more impactful.

Microsoft Teams Integration

Our simplified integration enables you to turn Microsoft Teams from a threat into an opportunity. With our Teams Integration, Teams users can now place and receive global calls without leaving the Teams environment. They can use the native Microsoft Teams dialer, thanks to direct routing from White Label Communications. They also gain access to our feature-rich Unified Communications platform.

Quoting & Billing Tool

We offer our partners a full turn-key solution. We give partners everything they need to sell, manage, and provide this service. As our partner, you’ll have access to a wide range of back office tools to keep all your finances accurate and organized.

You’ll be able to do all your billing through us: quoting, re-quoting, invoicing, setting up payment profiles, take payments and make payments how you choose. Our platform will even automate the billing for you once you set your customers up in the platform.

Our quoting and invoicing tools are directly linked to our tax integration, making that part of the process simple, efficient, and correct every time.

A lot of our partners use our billing platform for everything they do, not just the VoIP side of things. Our expert training staff will help you set up your billing and show you how easy it is to add in your products and services into our platform.

Tax as a Service (TaaS)

Convert Tax/Compliance preparation from an uncontrolled variable expense to a fixed expense that is a percentage of your taxable revenue.

With TaaS, your required certifications, ongoing compliance reporting, and telecom-related tax filings to the various state and federal authorities are taken care of. Additionally, you have access to USF Traffic Studies, which will accurately reflect your “Safe Harbor” percentage and may reduce your USF contributions as well as those of your customers.

SIP Trunking

You can provide Private Label dial tone to any native SIP or legacy premise-based PBX using a broadband connection and offer cost savings over traditional telephone lines.

Whether you provide the end user a native SIP hand-off or convert the media to analog, or a PRI, you have the ability to generate revenue and profit being captured by a carrier.

Unlike traditional dial tone, our white labeled platform provides a feature set that eclipses the plain old dial tone the carriers provide.

Fax to Email

Email and faxing for business to business correspondence requires a secure and reliable solution. Being competitive means getting time-sensitive, mission-critical information into the hands of customers, suppliers, partners and employees quickly and easily. Integration is an essential requirement in virtually every IT strategy.

A cloud based fax solution is the perfect compliment to other UCaaS offerings and helps to open up new opportunities and growth for your business.

Provide a true white label fax solution to your clients and other small to medium sized businesses when you partner with White Label Communications.

HIPAA Compliance

White Label Communications has taken the necessary steps to ensure that our systems and infrastructure are HIPAA Compliant.

The HIPAA Seal of Compliance is the healthcare industry’s third party HIPAA verification. There is no formal HIPAA compliance certification from the federal government or subsidiary regulatory agencies. That’s why health care professionals around the country rely on Compliancy Group’s HIPAA Seal of Compliance to demonstrate their good-faith effort toward achieving HIPAA compliance.

Validate our Certification

Auto-Provision any SIP End Point or Device

Any SIP Endpoint can be provisioned remotely. Templates are used to create unique and custom configurations for ANY SIP device, independent of the manufacturer.

Provisioning SIP Endpoints can be one of the most time-consuming parts of a customer installation. You can now provision and update end points and devices without having to touch the devices. This is done remotely without going onsite.

ConnectWise Integration

For MSPs that already use Connectwise, you can now sell, manage, provision, invoice, and even deliver private label Hosted PBX and SIP Trunking services, all without leaving the ConnectWise interface.

ConnectWise users can manage Voice over IP (VoIP) technology functions more easily and conveniently. Most private label VoIP reseller services are complicated to learn; Atlas offers a full hosting platform focused on ease of use.