Blog
Check out our resources to learn more about the UCaaS reseller market, telecommunications industry, and all things White Label Communications.
SIP Trunking: A Comprehensive Guide
Understanding SIP Trunking Session Initiation Protocol (SIP) trunking has swiftly become the predominant choice for IP-based communication systems, effectively supplanting traditional Primary Rate Interface (PRI)…
New Ring Strategy for Enhanced Call Center
We are pleased to announce that skill-based routing is now available as a ring strategy in our Call Center. Use the skill-based ring strategy to…
What is Full Stack Programmable Voice?
Full stack programmable voice is a comprehensive approach to voice communication that allows developers to control and customize every aspect of their voice and messaging…
Your B2B Revenue Partner: White Label Communications
Understanding the Value Proposition: The core value proposition of White Label Communications' CPaaS offering provides businesses with a flexible and scalable platform to build and…
Webphone Supports HID Headsets
We’re pleased to announce that webapp webphone calls can now be managed using the physical buttons on a HID-compliant UC headset. Streamline your UC client…
CPaaS for Financial Services: Transform Customer Engagement and Streamline Operations
CPaaS solutions offer numerous benefits that make them well-suited for the financial services industry. One key advantage is the ability to provide an omnichannel experience, allowing customers to seamlessly…
The 6 Most Compelling CPaaS Benefits
In today's digital landscape, businesses must adapt quickly to meet evolving customer expectations and stay ahead of the competition. CPaaS provides a powerful solution to…
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD): Streamlining Call Management Automatic Call Distribution (ACD) is a telephony system that automatically routes incoming calls to specific agents or departments…
Training and Partner Success Part III: Account Building & Business Planning
In the last two parts we explained how our back-office training is handled. In short, after a partner signs up with us, their initial trainings…
