If you’re a reseller who’s currently reselling a cloud PBX service, then you already know how important it is to provide your customers with the best customer service possible. There are simply too many other resellers out there reselling cloud services (and with more signing up every day due to the extreme popularity of both small and mid-sized companies signing up to receive cloud PBX services) for you to not do anything but your absolute best when it comes to reselling a cloud PBX service. So what is it that customers want these days? They not only want to do business with a reseller who knows anything and everything there is to know about cloud technology, they also want to receive the best customer service possible.
So if you’re a reseller who truly understands everything there is to know about cloud computing and knows how to give your customers the service they deserve, you’re already way ahead of the game.
Transferring Data Safely
Although the majority of big businesses have been using cloud PBX services for a while now, there are many small and medium-sized businesses that haven’t been able to afford these new high-tech services. Now that the cost of signing up for cloud computing services have lowered considerably in the past couple of years, small and medium-sized businesses are signing up left and right so they can also receive some/all of the many benefits that cloud computing services can offer their company. Because there’s such a high rate of businesses that are currently signing up to receive cloud computing services, it’s essential that the reseller reselling a cloud PBX service is able to handle any questions as well as any special requests.
One of the most asked questions small and medium-sized businesses are asking is how to transfer their data in the most safest manner possible. Although this may seem like an easy question to answer there’s a lot of things that need to be answered first, including what types of files they want to transfer to the cloud and whether or not they want to host their company’s data in a public or private cloud.
Potential Problems
Because there’s still a need to work out some of the kinks when it comes to transferring a company’s data to the cloud, it’s important for every business owner to understand that there are a few potential problems that can arise when utilizing the cloud. The potential for data to be breached as it’s transferred to and from the cloud is a definite possibility. Every company must also be aware of any compliance issues when it comes to sending data to the cloud. And because a company is (normally) charged by the amount of data they’re transferring into the cloud, be sure that the provider is compressing this data as necessary.
The best way to protect a company’s data? Encrypt the data while maintaining control of the private key. Those who work in the cloud computing industry claim that this is the only way to ensure that no one but that company is able to access and read this data.
A Couple of Cloud Benefits
Both small and medium-sized businesses are actively seeking the services of those who are reselling a cloud PBX service because they also want to enjoy the benefits cloud computing can offer their company. Some of these benefits include the ability to use a storage system that’s scalable and can offer more affordable storage options.
Reselling Cloud PBX Service
If you’re someone who is currently reselling a cloud PBX service, then you know how essential it is to give your customers what they need, as well as what they want. And in order to do this successfully you’re going to need to know everything there is to know about reselling cloud PBX services. Only then will you be seen as an authority in this highly specialized niche, which is only going to become more and more popular as more and more businesses are learning how truly beneficial signing up for cloud PBX services can be for their company.
Image courtesy of sscreations/FreeDigitalPhotos.net